Microsoft Office setup puts forward a bunch of matchless features, especially for working professionals. Once of the highly used app is OneDrive, which can also be accessed on mobile app. Using OneDrive app on phone gives different user interface and experience, reason why some users face troubles accessing the application of phone. Yet, the errors can be fixed with some troubleshooting actions.
Users also face synchronization issues with Office setup OneDrive. The most basic problem behind it could be incorrect login at office.com/setup. Hence, determine if you are correctly logged in to your Office setup account. Also, check if your subscription is not expired.
In case your license has expired, go to www.office.com/setup, enter your Office setup product key in the field and then login to your account. This will help you get rid of some general issues. Now, if some problem persists, follow the methods below to remove the issues.
- Tap on OneDrive icon to launch the app
- Click on the Menu icon and go to Settings
- Press ‘About OneDrive’
- Tap Reset app
- Confirm the action when the pop-up displays
On the other hand, you can also try going to the App list and from there, go to Settings. Go to Apps > Apps & Features > OneDrive > Advanced options and then select to Reset the app. Once done, check if the issue is solved or not. If not, then make sure you have logged in to office setup correctly.
If you are having trouble with the Wi Fi network connection and you do not want to connect to the Internet, give an attempt to fix Wi Fi connection in Windows 10 Mobile, as poor connection can also cause random issues accessing Office setup OneDrive app. Now, after this, if the problem still takes place, follow the method mentioned below.
Method 2: Attempt hard reset
- Launch Office setup OneDrive app on the display
- Go to Apps & Features > OneDrive and choose to Backup your data
- Execute a hard reset of your Windows 10 phone